# SHIPPING POLICY
## Our Commitment to You
Every order placed with Strictly Business Motorsports LLC is handled with care. We work directly with manufacturers who quality-inspect and pack your parts before shipping them straight to your door. Here's what to expect once your order is placed.
> **How our shipping works:** Almost all orders ship as **LTL freight, direct from the manufacturer**. This is not a standard parcel delivery — an LTL freight carrier will contact you to schedule a delivery appointment. Your parts come straight from the source, but please read the delivery and inspection info below so you know exactly what to expect.
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## Processing & Shipping Times
| Order Type | Processing Time | Estimated Delivery |
|---|---|---|
| In-stock items | Within 72 hours | 7–10 business days after shipment |
| VIS Racing brand items | Within 72 hours | Up to 18 business days after shipment |
| Out-of-stock / backordered items | Varies | 3–6 months depending on manufacturer |
Most orders arrive within 20 business days under normal conditions. Weather events or carrier delays outside our control may occasionally extend this — we appreciate your patience when that happens.
If you have a time-sensitive order, contact us before placing it so we can confirm availability and timeline.
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## Carriers & Delivery
Almost all orders ship as **LTL (Less-Than-Truckload) freight, direct from the manufacturer** and require a **signature upon delivery**. LTL freight carriers vary by manufacturer and shipment — this is not a standard parcel delivery like UPS or FedEx ground. You will typically be contacted by the freight carrier to schedule a delivery appointment. Because parts ship straight from the source, we have limited visibility into individual warehouse schedules — but we're always available to help track down your order.
International orders and oversized packages may require special shipping arrangements. Contact us before ordering if this applies to you.
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## Questions About Your Order?
Reach us at **[Your phone number]** or **[Your email address]**. Our team is here to help.
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# RETURNS & DAMAGE POLICY
## Quality You Can Count On
Because almost all orders ship freight direct from the manufacturer, your parts are inspected and packed at the source before heading straight to you. Every shipment includes damage insurance from the manufacturer's warehouse to your door.
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## Inspecting Your Delivery — How to Protect Yourself
Because damage insurance covers your parts during transit only, it's important to inspect your delivery before signing. Here's how:
**Before you sign:**
1. Look over the outside of the box for any visible damage — dents, crushing, punctures, or moisture
2. If anything looks off, open the box and inspect the part before accepting
3. If the part is damaged, **refuse the delivery** and write **"DAMAGED"** in the signature area of the receipt
4. If the driver won't allow time to inspect, note "DAMAGED" on the receipt based on visible box condition
**If you've already signed and discover damage:**
1. Photograph the damage and the packaging immediately
2. Email us **the same day** — this is a carrier requirement and cannot be extended
3. We will file the claim with the manufacturer on your behalf
> **Why same-day matters:** Freight carrier claim windows are strict. Reporting damage the same day you receive the item is required for us to open a claim and pursue a resolution for you. We're in your corner — but we need that window to act.
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## Damage Claims Process
Once a damage claim is filed, resolution times vary by carrier. Freight claims can take **up to 12 months** to process — this is a freight industry standard, not something we control. We advocate on your behalf throughout the process and will keep you updated.
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## How Our Orders Ship
Almost all orders are shipped **freight, direct from the manufacturer** to your address. This model lets us offer a wide range of parts at competitive prices, and means your parts come straight from the source. It also means freight delivery rules apply — which is why the inspection steps above are so important.
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## International & Oversized Orders
Special shipping arrangements may be required for international destinations or oversized packages. Please contact us before placing your order so we can provide accurate shipping options and timelines.
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## Contact Us
Have a question about your order or need to report an issue? We're here.
**Text:** [4065028092]
**Email:** [sbmotorsportsllc@gmail.com]
Our team responds as quickly as possible. We appreciate your business and your patience — we're a small operation that takes every order seriously.
