Contact Us

CUSTOMER SERVICE, SHIPPING & RECEIVING INFORMATION

If you don’t see something you’re looking for, message or email us. We’ll be happy to help.

CONTACT US

Please contact us during normal business hours for order updates and questions.

Business Hours:
Monday–Friday
10:00 AM–4:00 PM PST

Text (Best Response): (406) 502-8092
Please include your order number. We will respond within 1 business day.

Customer Service Email:
SBMotorsportsllc@gmail.com
Please include your order number.

Sales Questions:
sbmotorsports.sales@gmail.com
Please include your order number when applicable.

ORDER CANCELLATIONS

All cancelled orders are subject to a $40 cancellation fee, unless the cancellation is due to an error made by SBM.

IMPORTANT SHIPPING INFORMATION

Due to increased shipping volume with major freight carriers and limitations in carrier customer-service availability, response and delivery times may occasionally be longer than expected.

Freight carriers do not always pick up shipments from smaller businesses as quickly as we would like. Unfortunately, carrier pickup and transit schedules are outside of our control.

Freight shipping is also different from ordering through large online retailers that operate their own delivery networks and trucks. Please allow additional time for freight shipments.

We appreciate your patience and understanding. Our customer-service team works as quickly as possible to respond to emails, texts, messages, and order inquiries.

IMPORTANT — RECEIVING INSTRUCTIONS

All parts leaving our facility are carefully inspected for quality and thoroughly packaged to help prevent damage during shipping. Unfortunately, shipping damage can occasionally occur.

It is extremely important that you understand the freight carrier’s damage policy before accepting your shipment.

Damage insurance covers the part while it is being transported to your delivery location. Once the shipment is accepted and signed for, damage coverage may no longer apply.

DO NOT SIGN FOR OR ACCEPT A DAMAGED SHIPMENT WITHOUT DOCUMENTING THE DAMAGE.

Before accepting delivery:

Inspect the entire package carefully. Look at all sides of the box or packaging for dents, crushing, tears, holes, punctures, or other signs of damage.
Whenever possible, inspect the product before signing. Carefully check the part for shipping damage, flaws, or defects.
If the product is damaged, refuse the shipment and write “DAMAGED” on the shipping receipt.
If the driver does not allow enough time for a complete inspection, inspect the exterior packaging carefully. If you see any dents, crushing, tears, punctures, or other damage, write “DAMAGED” on the delivery receipt before signing.

IMPORTANT: If you or anyone else at the delivery address accepts a damaged shipment without documenting the damage, the carrier may deny the damage claim regardless of whether the shipping box appears to be in good or poor condition.

DELIVERIES WITHOUT A SIGNATURE OR APPOINTMENT

If the shipping company delivers your parts without requiring a signature or delivery appointment and you discover shipping damage, you must report the damage the same day the shipment is delivered.

Immediately:

Contact the shipping company and report the damage.
Contact SBM regarding the damaged shipment.
If the product was shipped directly by VIS Racing, notify VIS Racing as required for the claim.
Take clear photographs of the packaging, shipping labels, and all damaged areas of the product.
Keep all original packaging and shipping materials.
Record the name of the carrier representative who takes your damage report.

Damage reported after the day of delivery may be denied by the shipping company.

Failure to report shipping damage to the carrier and the appropriate seller/manufacturer on the same day of delivery may result in the freight carrier denying the damage claim.