Strictly Business Motorsports LLC
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All Orders cancelled will be charged a 40$ fee unless it's a mistake made by SBM
Important;
Due to the unexpected massive surge in big carrier shippers combined with remote customer service, response times are longer than usual. Freight companies don't always pick up from smaller businesses in a timely manner we can't control that issue. Freight is not like those big online companies that have their own trucks to get shipments to you in a short time.
Please, be patient and understand our customer service team is working as fast as possible to respond to emails, texts, messages.
RECEIVING INSTRUCTION **IMPORTANT**
All parts leaving our facilities are rigorously inspected for quality and are packed carefully and thoroughly
to prevent damages during shipping but unfortunately damages still occasionally occur during shipping.
We cannot stress enough the importance of knowing the damage insurance policy regarding freight
shipping to ensure you are covered in the event of your parts arriving damaged. Damage Insurance is
included on the part during shipping, but only to your door. After you accept and sign for the package, there
is no damage insurance. THIS MEANS THAT ALL LIABILITY FOR DAMAGES ARE WAIVED ONCE YOU SIGN FOR
THE PACKAGE. Please be sure to un‐box the part entirely and carefully inspectsthe product for damages,
flaws, or defects BEFORE accepting delivery. If the product is damaged, flawed, or defective, refuse the
shipment and sign "DAMAGED" on the signature area of the shipping receipt. If you (or anybody) at the
delivery address accepts a damaged part, you will not be covered (regardless how good OR bad the box
looks). If the driver does not allow time to inspect, look at the box on all sides and notate “DAMAGED” on
the receipt if there is any damage such marking, crushed or dented on box.
If the shipping company does not require signature or appointment for delivery and your parts are
damaged: You MUST NOTIFY the shipping company and Vis Racing the SAME day delivery is made. Any
damages reported AFTER the day of delivery will be DENIED by the shipping company. To open a damage
claim, contact the shipping company directly at the number provided and report the damages
IMMEDIATELY and take note of the person who takes your call. Failure in reporting the damages to the
shipping company and Vis Racing the SAME day the part was delivered will result in the damage claim being
DENIED by the shipping company.
Phone (Text Only): 4064380918 Calls will not be answered M-F 10 AM to 4PM PST only. With order # Inappropriate texts will not get a response.
Email: SBMotorsportsllc@gmail.com with order #
sales questions: sbmotorsports.sales@gmail.com with order #
Hours Mon-Friday 10:00 Am - 4:00 PM PST